College students in a classroom with books and laptops



Can I fill out an application online?+
You can access the online application by clicking the “Lease Now” link at the top of every page.


Can I be my own guarantor?+
A resident can act as their own guarantor if they can show documentation as outlined in the lease agreement that they have income greater than three times the rental installment.
What paperwork is required with a guarantor?+
The guarantor will need to sign the guaranty agreement. If the resident is not of legal age to execute a contract, the guarantor will be required to sign both the lease and guaranty agreement.
When is a guarantor required?+
All residents require a guarantor to complete the guaranty agreement.


What is an individual lease?+
An individual lease provides each resident with their own separate lease agreement and responsibility for only his/her rental installments and applicable utility and parking charges. By signing an individual lease, you are only taking responsibility for your rental installments and lease terms and will not be held liable for any delinquent amounts owed by your roommate(s).
Can I setup recurring payments?+
Yes! Save time in the future and never miss a rental installment by setting up recurring payments. You just need a few minutes and your checking account or card info to setup payments. Click here to login to the Resident Portal and get started.
Do you send me a bill every month?+
No, bills are not sent to residents each month, but you may see payment reminders posted around the property.
How can I make a payment?+
We accept credit cards, debit cards and ACH payments online through our Resident Portal. We are unable to accept cash.
What is an installment?+
The typical lease term is approximately 11.5 months of occupancy which coincides with the university’s academic calendar. The resident is charged a total rent amount for their bed. The lease agreement will reflect the total rent amount typically divided into 12 equal installments due August 1 – July 1. All installments are due on the first and are not prorated.
When are the installments due?+
Installments are due on the 1st of each month per the payment schedule outlined in the lease agreement.


Am I allowed to request a specific unit?+
You can list your preferences on your housing application, and we will do our best to place you in the unit that fits those requests. All requests are served on a first-come, first-served basis and are taken in order based on the date your lease was received.
Can I request specific roommates?+
Yes! You can search for and match with specific roommates in the application process. Change your mind? No problem! You can modify your matches if your preferences change up until the matching period close date.
Do you have a roommate matching program?+
Absolutely! With the opportunity to create a personal profile, you can prioritize what matters most to you when finding a roommate. Whether you seek someone with the same major, bedtime preferences, or love for college football, you’re in control of your search criteria. While we strive to match you based on your preferences, please note that a perfect match cannot be guaranteed.


What is a “renewal?”+
Are you loving it here and can’t imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community!
If I renew, do I have to move out then move back in?+
When you renew and choose to stay in your current spot, no moving is required!
I just moved in, is it too early to renew?+
Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.
How do I renew?+
We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as “1,2,3”! Just following these steps:

  • Open your renewal email from us.
  • Review the terms, and click “Accept”
  • Follow the prompts to sign the new lease agreement.

It’s that easy!

When do I start paying the new rent amount?+
On the first day of your new lease.


Can I lease an apartment at Level 27 if I’m an International Student?+
Yes! We welcome anyone that meets our rental criteria.
Do I have to purchase furniture for my unit – What will I need to bring?+
Level 27 is a fully furnished apartment. The kitchens have all appliances, a refrigerator, microwave, dishwasher, and washer & dryer. The living area includes a couch, an entertainment center with a TV, and a loveseat. In the bedroom areas, a full-size bed with mattress, desk and dresser are included. You will need to bring dishware, bedding, clothes, and any other personal items.
How can I take a tour of Level 27 if I’m not in Oxford, OH?+
The Level 27 offers many different tour options. If you cannot make it in person, we offer FaceTime and Zoom tours 7 days a week.
When should I sign my lease as an International Student?+
Apartments in Oxford lease up very quickly, so we recommend securing a spot before the Fall semester ends to guarantee a spot at Level 27.
What if I need to leave before my lease ends?+
If you are leaving the unit before the lease ends you will need to make sure you turn in your keys to the front office and fill out a move out form. You may also need to find a relet if you are no longer able to financially pay for the remaining portion of your lease.